Quality Assurance Agent
Scores every deliverable — sales calls, support tickets, content, design output — against your rubric, and surfaces the exact coaching theme each rep needs this week.
The problem
Most teams sample 2-5% of work for quality review and coach off vibes. Quality acceptance rate drifts because a manager listens to two calls a month, reads three tickets a week, and skims one piece of content per quarter. Process variance widens between top and bottom quartile reps because feedback is anecdotal, late, and not tied to a rubric. Structured QA on 20-30% of output, scored consistently against a known rubric, lifts team output 15-25% in a quarter — but doing that manually requires a full-time QA hire the team cannot justify.
Quality acceptance rate + team output lift
15-25% team output lift in 90 days; QA coverage 2-5% → 20-30% with no QA hire; coaching themes named per rep weekly
Integrates with
How it works
Agent · Quality Assurance
·Gong · 32 calls last week
Call scorecard · Eli M. · last 7d
12 / 32 sampled · GongIntegrates with
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