Churn Risk Early Warning

The problem

Most CS teams find out an account is churning when the cancel email lands — by which point GRR + NRR are already dented and the save window has closed. The signals were there for weeks: feature usage drop in Mixpanel, an angry Zendesk thread, a Gong call where the champion mentioned a competitor, a Stripe failed payment, an NPS detractor comment. A churn early-warning agent fuses those signals into a per-account score, ranks risk by ARR, and routes a tailored save play (executive sync / pricing concession / training session / champion reactivation) to the right CSM with a draft note attached.