Brand Mention Monitor
Reddit, X, Trustpilot, G2, LinkedIn — sentiment-scored, prioritized, and routed to the comms team with a draft response before the negative thread hits 4 hours of oxygen.
The problem
Negative brand threads on Reddit, G2, or X compound exponentially in the first 4 hours — engagement past that window reduces escalation potential by 65%+, but most teams find out in a Monday social-listening report 72 hours after the fact. Meanwhile competitor share-of-voice shifts, customer-success signals get buried, and review-site responses go un-drafted because no one owns the queue. Result: avoidable reputational damage, missed advocacy opportunities, and a comms team perpetually in reactive mode against a feed they can't triage manually.
Negative-thread containment + advocacy capture rate
65%+ reduction in negative-thread virality via sub-4hr response; 2-3x advocacy capture rate on positive mentions
Edelman Trust Barometer; Sprout Social Index 2024 response-time research
Integrates with
How it works
Agent · Brand Mention Monitor
·Live mentions feed
Brand24 · live feed
Anyone else swap from Outreach to ___? Worth it?
shipping ___ to my team next week. fingers crossed.
Loved the platform until the Salesforce integration broke last week. Support ticket open 6 days.
Replaced 3 tools. CSM Tara was incredible during onboarding.
Integrates with
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